Returns Policy

At JBM Timber Adelaide, we are committed to providing high-quality products and excellent service. Please read our returns policy carefully.

Change of Mind Returns

• Accepted within 4 days of purchase.
• Items must be unopened and in resalable condition.
• A 25% restocking fee applies.
• Delivery and freight charges are non-refundable.
• For returns requiring pickup/drop-off, an additional delivery fee applies and must be paid by the customer unless the item is returned directly to our store.

Damaged Goods 

• Customers must notify us in writing of any damage within 2 days of delivery.
• Written notification must include photos and a description of the damage to help with our investigation.
• Claims made after this period may not be accepted.

Non-Refundable Items

• Custom-made or cut-to-order products are non-refundable.
• Delivery and freight charges are non-refundable.
• Clearance and sale items are non-refundable unless faulty.

Return Process

• All returned items will be inspected to confirm eligibility.
• Approved refunds will be processed to the original payment method within 10 business days.
• If the return does not meet our conditions, the item will be returned to the customer, and a processing fee may apply.

Additional Information

• Customers are responsible for return shipping costs, except for incorrect or faulty items.
• This policy serves as a guide. Store management reserves the right to make the final decision on all returns and exchanges.